Feedback & Complaints
We value your feedback
How to give feedback on our service
If you are concerned about the help you are getting from Community Wellbeing North Canterbury Trust, you can take the following steps:
If you feel comfortable, discuss your concerns with your practitioner.
If you are still concerned, discuss your concerns with the Manager at Community Wellbeing North Canterbury Trust.
Phone: 03 310 6375
Or contact The Health & Disability Commissioner:
PO Box 1791, Auckland
Phone: 0800 11 22 33
Over the Phone Advocacy Services
Need HELP?
ADVOCACY SERVICES can help you through the process:
Phone: 0800 555 050
Your Rights
Your rights when receiving a health and disability service are:
To be treated with respect
Including respect for your culture, values, and beliefs, as well as your right to personal privacy.
Fair treatment
No-one should discriminate against you, pressure you into something you do not want or take advantage of you in any way.
Dignity and independence
Services should support you to live a dignified, independent life.
Proper standards
You have the right to be treated with care and skill, and to receive services that reflect your needs.
Communication
You have the right to be listened to, understood, and receive information in whatever way you need.
Information
You have the right to have your condition explained and be told what your choices are.
It’s your decision
You can say no or change your mind at any time.
Support
You have the right to have someone with you to give you support in most circumstances.
Teaching and research
All these rights apply when taking part in teaching and research.
Complaints
It is OK to complain – your complaints help improve service.
The above rights are taken from the Code of Health and Disability Services Consumers’ Rights, Health and Disability Commissioner.